- The Own registration form
- Further contact options
- Personal advice. This is how we support you.
- Law enforcement & IT-Help
- This is an emergency!
The Own registration form
The ideal way to report a problem is to fill out this form. This way you can easily inform our support staff and they will assist you as soon as possible.Further contact options
By E-Mail
You can also send us an e-mail. Please describe your situation precisely and include all relevant information, such as legally compliant screenshots (Attention! You should always create these promptly!) as well as links to the relevant sites. We have compiled a checklist in the FAQ section of our guide. Please send it to support@ownext.com. If you would like to send an encrypted e-mail, you can find our public key here.By phone
If you want to make an appointment, if you have questions about our processes or if you want to check the status of your case, you can reach our Case Management at +49 (0)30 / 216 66 06 at the following times:Tuesday 10 a.m. – 13 p.m.
Wednesday 10 a.m. – 13 p.m..
Thursday 10 a.m. – 13 p.m..
If you would like to speak directly with our support center, you can reach our advisors at +49(0)30 / 216 66 06 at the following times:
Monday 9 a.m. – 7 p.m.
Tuesday 9 a.m. – 7 p.m.
Wednesday 9 a.m. – 7 p.m.
Thursday 9 a.m. – 7 p.m.
Friday 9 a.m. – 7 p.m.
You are welcome to schedule another appointment as well. Simply contact us via the registration form and request an appointment outside of office hours.
Personal Advice
Every case is different. That is why you will always receive personal and individual advice from us. Our offer ranges from an emotionally stabilizing initial consultation to immediate help. These may be topics of your conversations with us:- Security Audit
- Preservation of evidence for criminal prosecution
- Help with identity theft/reputation damage
- Security and communication consulting
- Information about digital violence and perpetrators' strategies
- Law enforcement support
- Deleting pictures, videos, or other confidential information
- Options for identifying perpetrators
- Preservation of evidence for prosecution
We have compiled a list of (self-help) tips as well as answers to frequently asked questions about digital violence in our FAQ.
Law enforcement
It is important for you to show your attackers their limits. You want to take legal action against offensive content. We support you with the following services:- Documenting, reporting and checking digital violence
- Help with filing a report
- Analyzing and deleting unwanted data on the web
- Referral to competent contact persons, IT specialists, hackers, data protection officers and other consulting services.
This is an emergency!
If you cannot reach us and you are being threatened psychologically or physically on a massive scale or are facing an urgent situation of crisis, do not hesitate to contact the following authorities:Police Germany
Tel. 110, nationwide responsible services.Social psychiatric services
If websites do not want to delete your data or your reputation is damaged on the web, please contact your local social psychiatric service directly:Pastoral care
Pastoral care, the hotline is nationwide, free of charge and always available:0800 – 1110111
0800 – 1110222
116123
Here you can find the list of regional offices..