You are not alone. Own is by your side.

Have you been affected by online reputational damage, identity theft or blackmail? Do you need support in dealing with cybercrime? We can help you. Contact us - free of charge and non-binding.

Send request

The Own registration form

The ideal way to report a problem is to fill out this form. This way you can easily inform our support staff and they will assist you as soon as possible.
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Further contact options

By E-Mail

You can also send us an e-mail. Please describe your situation precisely and include all relevant information, such as legally compliant screenshots (Attention! You should always create these promptly!) as well as links to the relevant sites. We have compiled a checklist in the FAQ section of our guide. Please send it to If you would like to send an encrypted e-mail, you can find our public key here.

By phone

If you want to make an appointment, if you have questions about our processes or if you want to check the status of your case, you can reach our Case Management at +49 (0)30 / 216 66 06 at the following times:

Tuesday 10 a.m. – 13 p.m.
Wednesday 10 a.m. – 13 p.m..
Thursday 10 a.m. – 13 p.m..

If you would like to speak directly with our support center, you can reach our advisors at +49(0)30 / 216 66 06 at the following times:

Monday 9 a.m. – 7 p.m.
Tuesday 9 a.m. – 7 p.m.
Wednesday 9 a.m. – 7 p.m.
Thursday 9 a.m. – 7 p.m.
Friday 9 a.m. – 7 p.m.

You are welcome to schedule another appointment as well. Simply contact us via the registration form and request an appointment outside of office hours.

Personal Advice

Every case is different. That is why you will always receive personal and individual advice from us. Our offer ranges from an emotionally stabilizing initial consultation to immediate help. These may be topics of your conversations with us:
  • Security Audit
  • Preservation of evidence for criminal prosecution
  • Help with identity theft/reputation damage
  • Security and communication consulting
  • Information about digital violence and perpetrators' strategies
  • Law enforcement support
  • Deleting pictures, videos, or other confidential information
  • Options for identifying perpetrators
  • Preservation of evidence for prosecution

We have compiled a list of (self-help) tips as well as answers to frequently asked questions about digital violence in our FAQ.

Law enforcement

It is important for you to show your attackers their limits. You want to take legal action against offensive content. We support you with the following services:

  • Documenting, reporting and checking digital violence
  • Help with filing a report
  • Analyzing and deleting unwanted data on the web
  • Referral to competent contact persons, IT specialists, hackers, data protection officers and other consulting services.

This is an emergency!

If you cannot reach us and you are being threatened psychologically or physically on a massive scale or are facing an urgent situation of crisis, do not hesitate to contact the following authorities:

Police Germany

Tel. 110, nationwide  responsible services.

Social psychiatric services

If websites do not want to delete your data or your reputation is damaged on the web, please contact your local social psychiatric service directly:

Pastoral care

Pastoral care, the hotline is nationwide, free of charge and always available:
0800 – 1110111
0800 – 1110222
Here you can find the  list of regional offices..

Public prosecutor's office

Nationwide search forresponsible public prosecutor's offices..

Are you a victim of data breach? Get professional IT emergency help now.

Send request